Frequent Questions about Laser System Operation

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There is no light coming out of the laser head.  Is it working?
Respond Lasers operate at 808nm and 904nm wavelength, which is above the visual spectrum.  For that reason, a laser test facility is built into your laser system.  Typically you need to shine the laser head over a window named “laser test” while the laser is operating.  A light will come on saying test ok, or a display will show “LL” for laser light.  Some systems with a green button on the front panel require that you hold down the green button at the same time that you shine the laser light over the test window, at which time the display will show “LL.”

The batteries don’t hold a charge very long.  I have to continually charge the system.

We use lead calcium batteries in our laser systems.  They are similar to car batteries in that they eventually lose their ability to hold a charge.  The batteries within the unit will need to be replaced by the factory approximately every 18 months to 4 years, depending upon use.

The batteries will not recharge, even though I charge the laser overnight.

The batteries may be so discharged that they will no longer charge up at all.  Or, the charger may not be operating.  If a light doesn’t come on the charger when you plug it into the wall, then the charger is not functioning. These chargers are not available commercially since the laser requires 24 Volts.  You can purchase a new one by calling us at 203-481-2810 or 800-722-1228.

The Wide head does not test for laser light.

The problem could be in the head itself, in the cable connecting the head to the control unit or in the control unit.  You should send the head, the cable and the control unit to us so we can test the system as a whole to determine the problem.

Frequent Questions about the Pulsing Magnetic Field Therapy Systems

One of the coils is not pulsing, but all the others are pulsing.

Pulsing magnetic field systems are made up of 3 components: the coil, the connectors and the cables.  There can be a break in any one of these.  The modularity of the system allows you to easily replace a broken part and be back up and working again quickly.  Examine the plug (connector) at the top of the coil.  If you see an obvious break in the plug connector, the plug connector can be replaced.  If the plug looks good, there is probably a break within the coil itself.  To confirm this, plug the non-working coil into another plug that you know is working. If the coil still does not work, then you can be confident the coil is bad.  The coils can be replaced by calling our office.  We can repair/replace a broken plug if you send the coil to us.

I plug the control unit into the battery pack, push the start button and nothing happens.

You can look for an obvious break in the power cable (the cable that goes from the control unit to the battery).  If the power cable looks good, unplug all 3 cables from the control unit.  Try plugging the control unit into the battery pack and pushing the start button.    If the control unit does not operate at all, then you need to send the power control unit and the battery pack to us for inspection.

If the control unit DOES operate, then the control box and power pack are operating properly.  You can test the remainder of the system by adding back the cables and coils one at a time until you plug in the offender, which will shut down the system.  Plug in a single cable to the control unit and see if the control unit pulses the coils.  If the first cable and coils are operating, then add a second cable, and test as above.  If the unit shuts off, the 2nd cable has caused the shutdown.  Add the third cable as above and test.

The system won’t hold a charge anymore.  It needs frequent charging.

We use a variety of batteries in our PEMF units, including lead calcium, Ni-Cads and lately, Lithium Ion.  Regardless of the type, the battery is integral to the power unit and includes circuitry which makes it difficult if not impossible to replace the batteries unless done by a trained technician. 

It is also possible that your charger is no longer functioning.  When you send your battery unit to us for repair, it is always a good idea to also send the charger so that we may test both parts of the system. 

I want to wash my Bio-Pulse Sheet.  How do I go about putting the cables and coils back together agai.

Remove the coils and cables from the sheet.  Remove the test magnet, and the battery pack and the power control unit.  You can launder the coils and cables in a bucket of warm water with some laundry soap added.  Brush with a stiff brush to remove any debris, and then rinse and allow to air dry.  The sheet can be washed in the washing machine in warm water with normal laundry soap.  Air dry.  Wipe clean the battery pack and power control unit with a damp cloth.
 

To re-assemble your system, look in the Bio-Pulse User Guide, or click here to download a video which shows how to reconnect coils and cables in a standard system. Here are some additional instructional videos:

		How to connect the hamstring and inside stifle coils
		How to connect leggings and hock boots
		How to test your system to verify that it is pulsing